Strategic Accounts Director – Customer Success

The challenge with the PR industry has always been a lack of understanding of how the investments made in this function of marketing maps to quantifiable business outcomes. At Onclusive, we’re committed to providing this understanding while fundamentally changing the way PR is done and valued. We are fully committed to empowering our customers to drive more business value from their owned, earned, sponsored, and amplified content.

Strategic Accounts Director – Customer Success

The Customer Success team is Onclusive’s strategic asset to empower our Customers. As a team, we enable PR, Communications, and Content Marketing professionals to drive better brand and business outcomes with insights across owned, earned, sponsored, and amplified media including:

  • Key Message Tracking
  • Social Amplification
  • Power of Voice™
  • Readership
  • Leads
  • Online Purchases
  • SaaS Subscriptions
  • Brand Sentiment
  • Share of Voice
  • Impressions
  • Website Traffic
  • and much, much more…

In every interaction, we put our customers first and strive to exceed every expectation to drive customer value. Our ultimate goal is to deliver a “WOW” experience that turns clients into an Onclusive evangelists for life.

What you’ll do

  • Quarterback 5-10 of Onclusive’s largest customers to drive product adoption, renewal and satisfaction by bringing value to your customers each and every day
  • Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
  • Drive increasing alignment across Sales, Product, Operations, and Engineering to deliver for our customers’ key business challenges
  • Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption
  • Communicate the value of these solutions to the customers internal teams and executives
  • Partner across account team to design, implement, and optimize account plans to amazing results for customers
  • Partner with customers to ensure executive visibility into Onclusive’s business results
  • Strategically drive organizational usage and adoption of the Onclusive Platform
  • Engage with Onclusive’s product and marketing teams to translate customer feedback into product and go-to-market requirements
  • While driving efficiency and improvements within your day to day role, lead in best practices and knowledge sharing to help accelerate the success of the entire Customer Success organization

Qualifications

  • 5+ years of Customer Success or Account Management experience working with strategic name accounts
  • Tenacious and creative problem solver happy to dive into customer challenges, processes, and platforms to drive results
  • Experience manage relationships across organizations up to and including CCOs, CMOs, and CEOsA demonstrated ability to develop and apply technical knowledge to drive value for Customers
  • Enthusiastic about customer success and account management to drive long-term customer value
  • Passionate about content, data and technology and how it can be leveraged to drive business impact
  • Excellent professional verbal and written communication skills
  • Bachelor’s Degree

About Onclusive

Onclusive is the data science company for communication and public relations. We connect content to business outcomes for the first time, and leverage artificial intelligence to reveal which communication strategies drive actual brand engagement. Onclusive developed the Power of Voice™ metric as a way to measure the quality of a brand’s media coverage in relation to its competitors, and invented PR Attribution™ to measure the real impact that content is having on a company’s bottom line. Onclusive was founded in 2011 and is headquartered in the San Francisco Bay Area.

For more information or to apply for this role please contact jobs@onclusive.com

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