To support delivery of our Services, Onclusive, Inc. (or one of its Affiliates) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor“). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Terms of Service or superseding written agreement between Customer and Onclusive, Inc. (the “Agreement“).
Third Parties
Onclusive currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Onclusive performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure Subprocessors
Onclusive may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider | United States |
| Google, Inc. | Cloud Service Provider | United States |
| Heroku, Inc. (a Salesforce company) | Cloud Service Provider | United States |
Other Subprocessors
Onclusive may use the following Subprocessors to perform other Service functions:
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| HelpScout, Inc. | Cloud-based Customer Support Services | United States |
| SendGrid, Inc. | Cloud-based Email Notification Services | United States |
| Zendesk, Inc. | Cloud-based Customer Support Services | United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
Last Updated: 2018-06-28