Read how Hart Inc. used social listening to turn social insights into actions
About Hart Inc.
Hart Inc. is an independent, full-service marketing firm with offices in Toledo and Columbus, Ohio, and Washington, D.C. True to their founding principles, for nearly 60 years Hart’s thinkers, creatives, and builders have bee n delivering unified brand experiences that engage and empower consumers throughout the customer journey.
Objectives and Challenges
As an agency, Hart Inc. works with numerous clients that deal with various marketing challenges daily, with PR and communications being the most dynamic and evolving. Moreover, COVID-19 has transformed consumer conversations in every industry and gave rise to many trends that are still prevalent today.
Key trends impacting the PR/Communications realm are:
- Rethink on the Brand Value of Social Media Channels
Brands have begun to shift social media channels from mere brand extensions to laboratories of experimentation and personable channels of customer service and response. - Elevated need for Brand Evangelists and Third-party Validation
The communications weight of the “brand spokesperson” has greatly diminished as consumers seek trusted voices from their curated ecosystems. - Increase in Misinformation
This is a major challenge and an ongoing one. Constant misinformation being spread is causing even real news to be perceived as fake in many instances. This is something that needs continuous addressing.
The agency is tasked with addressing these challenges effectively by tracking these trends and monitoring for any new ones that may impact their clients. The agency believes in an integrated and scalable approach to communications for their brands.
“Our clients are seeking data-driven & informed communications that can ladder between marketing strategies and agile campaigns. When we show Digimind as one piece of our communications approach, they absolutely fawn over the potential. They love the cart wheel, the conversation trend, and the new sentiment metrics developed by Digimind. This is bringing key data into the marketing and business decision process.” VP of Communications & Content at Hart Inc.
Solution and Implementation
Hart’s dedicated social team set up keyword and media monitoring on Digimind’s Social Listening platform to monitor the clients’ brands, their competitors, and key trends impacting their respective industries. This allowed the platform users to conduct daily, weekly, and monthly monitoring of the evolving conversation concerning brand reputation, consumer sentiments, and key influencers, helping identify challenges and opportunities, and even spot potential crisis risks before they escalate, that informed the content and PR/communication strategy for its clients.
- Creating content to feed the newsletters, website, and content marketing for a manufacturing titan,
- Finding the sources of negativity and shifting the tone for a Governmental Agency,
- Identifying the right influencers to support a national campaign for a Healthcare organization.
Solution: Social Listening | Click here to speak to an expert.
Download the full case study to see how Hart Inc’s Communications teams integrated Onclusive’s social listening tool:
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