Blogs  / January 28, 2021

Our Customers are Shaping the Future of Media Monitoring – Here’s How

by Lauren Bauch, Marketing Manager

Technology is an increasingly important part of running a business today. The right technology stack is crucial across almost all aspects of operations. However, choosing that technology is not always easy. Business leaders need to make sure that whatever platforms they choose not only meet the requirements of today, but can also scale to accommodate future growth. Is there a forward-looking product roadmap that is well positioned to respond to customer needs and anticipated industry shifts? 

Onclusive’s broad customer base has that assurance and we continuously collaborate with them to understand their media monitoring needs and how we can best support them. According to a comprehensive G2 Crowd report based on user satisfaction ratings, 89% of Onclusive’s customers agree that our platform meets their requirements, and 96% of customers think that our products have a positive direction.

That’s because we invest heavily in research and engineering – and it shows. Feedback from current Onclusive users is essential in shaping our product roadmap. We also take into account insights into the PR industry in general, along with updates on technology capabilities, data science overall, and media monitoring trends. Our customers are at the heart of everything we develop – and that leads to a stronger platform that consistently satisfies users. 

While Onclusive’s flagship Enterprise product is more powerful than anything else on the market and requires a more sophisticated setup and administration, our newest Pro solution for small and medium-sized businesses is simple and easy to implement in virtually no time. Furthermore, we provide the best white-glove customer service in the industry, and communications professionals can count on superior support no matter which solution they use. 

Customer Support

When choosing a technology platform, customer support can sometimes be overlooked – but it shouldn’t be. User support is a critical factor when it comes to implementing and using a new technology solution. 

We pride ourselves on making our customer support the best in the business, and we’re particularly pleased to be at the top of the leaderboard in the categories of “Quality of Support” and “Ease of Doing Business”.

Our Customer Success team not only holds your hand through onboarding, but we also partner closely with you in the long term, finding creative solutions, suggesting best practices, and ensuring you always get the most value out of the Onclusive platform. Don’t just take our word for it. This feedback was shared in the G2 Crowd report: 

Christine K. Communications Manager, Mid-Market Internet Company
We switched to Onclusive because of excellent customer service, swift action in incorporating customer feedback into their roadmap, and having the ability to track attribution for articles. The on-boarding process was seamless and quick and throughout the relationship, our account manager has been very involved… An incredibly valuable aspect of Onclusive’s approach is that they sincerely listen to their customers and their customer’s feedback to integrate into their roadmap immediately where possible, rather than just collect this information and sit on it. We have had a few different requests for features within the platform, and most of these changes were incorporated within a matter of months.

If you’re in the market for a data science company where your needs and feedback truly matter, consider learning more about Onclusive.  Request a demo today and see what we can do for your company.